FAQ

Questions about ReFa POWER STRAIGHT IRON PRO

Q.Can this product be carried on an airplane?

A.You can take it onto an airplane.
Q.How many seconds does it take to warm up?

A. 120℃: approx. 35 seconds
160℃: approx. 55 seconds
200℃: approx. 75 seconds
Note: Actual measured values. May vary depending on ambient temperature.
Q.How should I take care of it?

A. If the plate is dirty or hair styling products have gotten on it, soak a soft cloth in some diluted mild detergent (diluted with water to 3 to 5%), wring it out well, and wipe off the dirt with it.
Please see the instruction manual for details.
Q.Can I use the device in other countries?

A. This product can be used with AC 100 V - 240 V, but that does not necessarily mean it can be used in all countries and regions. Also, voltages and plug shapes may vary depending on the region, even in the same country. When traveling abroad, check with the local hotel and travel agency beforehand.
Q.Does it turn off automatically?

A.The power will turn off automatically after it's been on for about 60 minutes.
Q.It smells strange. What should I do?

A. There may be some hair styling products or dust on the iron plates.
Make sure to turn the power off and let the product cool down completely before cleaning it.
If the smell persists, turn off the power, unplug the power supply, and consult the store where you purchased the item or the MTG Customer Service Center for inspection and repair.
Q.Can I use the device after getting my hair permed, bleached or colored?

A. Your hair will be damaged after you get it permed，bleached or colored. Refrain from using the device for 3-4 days to avoid further damage.
Q. Can I use the iron after applying hair styling products?

A. You can use it with hair styling products that can be used with a hair iron.
Don't use any hair styling products that can't be used with a hair iron. Doing so may damage your hair.
Don't leave any hair styling products on the product. Please check the instruction manual to find out how to take care of it.
Q.Can I use the product on artificial hair extensions/wigs?

A. [Artificial hair extensions]
Please check with the hair extension salon.

[Wigs]
Do not use it on wigs, as the heat may degrade or deform them.
Q. How long is the cord?

A. It is approximately 2.5 meters long.