Questions about ReFa FINE BUBBLE VEIL/CARTRIDGE | FAQ | ReFa

Q.How do I clean it?: A.
Showerhead Care:
Use a soft brush to remove any dirt clogging the holes. For stubborn dirt that cannot be removed, clean with an interdental brush.
Note: Only use a neutral detergent; avoid other cleaning agents.

Stainless Steel Care:
After removing the stainless steel parts, rinse the front side to wash away dirt clogged in the holes. If dirt remains, gently clean the back side with a cotton swab or similar tool.

Q.Are there any environments in which the product shouldn't be used?

A. It cannot be used in the following environments:

- Instant water heaters for kitchens
- Balanced-flue type showers
- Places where rust-colored water is coming out due to water supply works in the neighborhood
- Places where hot spring or well water is supplied

Q.Can I use this product with an EcoCute?: A.
When used with an EcoCute, it may be difficult to see the cloudiness in the water.
Fine bubbles are generated as long as the water contains some dissolved air and the product is used with hot water (approx. 40°C) at a flow rate of 9 L/min.Among the available modes, the Rain Mode produces the most visible cloudiness. It can also be used as a regular shower.

Q.Can I use this product in other countries?: A.
This product was designed and developed for use in Japan.
Please refrain from using it in other countries, because it won't be covered by the warranty.

Q.Can this product be carried on an airplane?: A.
Yes, this product can be carried on an airplane. However, not all airlines and airports have the same carry-on polices. If you have any concerns, we recommend checking with the airline or airport security in advance.

Q.How can I use this product to make a silky smooth bubble bath: A.

1. Fill the bathtub with hot water.
Water temperature: 35–45°C

2. Place the showerhead in the bathtub while the water is running.
Recommended temperature: 35–45°C

3. Let the hot water run until it feels silky to touch.
After removing the showerhead from the bathtub, turn off the water.

Guideline: Approximately 30–60 seconds for 140–200 L of hot water

Recommended mode: Rain Mode
Note: Do not place the shower head into the bathtub without running water. Depending on the environment, bathwater may flow back into the showerhead.
Note: Depending on your usage environment or region, changes in water color may be difficult to notice.
Note: Always remove the ReFa VEIL CARTRIDGE when making a silky bath.

Q.I'm struggling to make a silky smooth bubble bath using the product. (The bathwater's color isn't changing.)

A.

You may find it difficult to notice the change in color depending on what kind of environment and region you are using the product in.

Please try the following:

・ Set the product to Rain mode
・ Set the shower's water temperature to 40 to 45℃
・ Check the faucet and other areas for any leakage that may be affecting the water pressure

It may be difficult to notice the change in color if the product is used in the following environments:

- Using it with water that's heated using an EcoCute machine
- Using it with water that's heated using a hot water system that uses a degasser
- Using it with hot water that's supplied from an apartment's water storage tank or other
- Using it with water that's heated using solar water heaters
- Using it in a bathtub that's been filled with hot water for a long period of time (reheated, etc.)
- Using it after a bubble bath has already been made with the same water
- The tap water's temperature is high (in summer, etc.)
- The shower's water temperature is set low

Note: Fine bubbles are generated in the water even when there is no color change.

Q.Water leaks out after installing the showerhead.: A.

(1) Please make sure that this product is tightly attached to the shower hose.
(2) Some LIXIL (INAX) shower hoses use rubber packings that are different in size, which may cause water leakage. In this case, remove the rubber packing attached to the showerhead and replace it with the supplied rubber packing (fine).
(3) If water still leaks after performing steps (1) and (2), the rubber packing may be deteriorated. You can purchase a new rubber packing at any hardware store by referring to the specifications of the supplied rubber packing, or contact the MTG Customer Service Center.

Rubber packing (thick): Inner diameter 17.12 x thickness 2.62, EPDM 70°

Rubber packing (fine): Inner diameter 17.8 x thickness 1.9, EPDM 70°

Q.Can it temporarily stop water flow?: A. There is no temporary water stop function.

Q.Is the ReFa PURE CARTRIDGE compatible with the ReFa VEIL CARTRIDGE?: A. No. Since the size and shape differ, the two cartridges are not compatible.

Q.I won't be using the ReFa VEIL CARTRIDGE for a while. Should I remove it, and is there a recommended way to store it.: A. If you won't be using the cartridge for more than a week, remove it from the showerhead, empty the water inside the cartridge, and attach the cap before storing. Storing the cartridge without emptying it is may cause clogging.

Q.When and for how long should I use the beauty serum shower?: A. We recommend using it for about 10 seconds at the end of your bath time.

Q.After using ReFa VEIL CARTRIDGE for a beauty serum shower, do I need to rinse off with warm water?: A. No. Simply pat your skin dry with a bath towel after the beauty serum shower.

Q.What is the expiration date for the ReFaVEIL CARTRIDGE?: A. There is no strict expiration date under Japan's water quality standards, as there are no concerns about bacterial growth. However, please use it as soon as possible after opening.

Q.How long does one ReFa VEIL CARTRIDGE last?: A. When used by one person in Mist Mode for about 10 seconds per day, a single cartridge lasts for approximately 14 uses.

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