A.You can use it daily, but please only use it on the same spot twice a day (approximately 5 minutes per use).
Q.Can this product be used over makeup?
A.Some beauty products block or reduce the light, so we recommend using it after washing your face or applying toner.
Q.Is this product waterproof?
A.This product is not waterproof, so don't use it in the bathroom or rinse it with water.
Note: If the product is dirty, please clean it with a tissue or a cloth.
Q.Is it alright to use this product in a bathroom?
A.This product is not waterproof. Never use this product in a bathroom. Use in a bathroom may cause electrical shock or failure.
Q.Can this product be carried on an airplane?
A.Yes, this product can be carried on an airplane. However, not all airlines and airports have the same carry-on polices. If you have any concerns, we recommend checking with the airline or airport security in advance.
Q.How do I clean the product?
A.After each use, wipe the LED head surface gently with a tissue or a cloth dampened with water.
Q.Can I use the product while it's being charged?
A.No, you can't. The device won't turn on while it's being charged.
Q.How long does it take to fully charge the battery (to a full charge)?
A.It takes about 3 hours.
Q.Does the LED light up while charging? What happens when it's done charging?
A.The LED light will do the following in each situation:
Charging: Flickers slowly (low light)
When finished charging (fully charged): Turns off
Q.Does it turn off automatically?
A.It will automatically turn off after it's been on for 10 minutes.
Q.Can I take it out on the go?
A.Yes, there is no problem with doing so. When you take it out with you, please put it in the attached pouch and affix the head cover.
Q.Is there an age restriction for using this product?
Q.The LED head warms up while you're using the product.
A.It occurs because the internal electrical component generates heat. This is not a malfunction, and the product is safe to use.
Q.It beeps when I try to use it, and I can't charge the battery.
A.This may happen if the ambient temperature is too low or too high. Please charge the battery in an ambient temperature between 15°C and 35°C.
Q.It beeps when I try to use it and suddenly turns off.
A.This may happen if the ambient temperature is too low or too high. Please use it in an ambient temperature between 15°C and 35°C.
Q.What should I be careful of when using it?
A.Do not look directly at it.
When using the product in a position where the LED head tends to face your eyes, such as on your cheeks or forehead, please close your eyes and do your best to avoid looking directly at the LED light.