A.No, the device cannot be used in other countries. It is made exclusively for use in Japan.
Q.Can this product be carried on an airplane?
A.You can take it onto an airplane.
Q.It doesn't start blowing as soon as I turn the power on.
A.The motor inside the dryer adjusts its speed, and this means it won't always start blowing as soon as you turn the power on. However, the delay will be very short. This happens to ensure that the motor operates safely, and doesn't mean there's a problem with the product.
Q.Does the power turn off automatically?
A.When 60 minutes have passed since the power switch or buttons (SENSE, MODE, COOL) is on, the motor and heater will automatically stop and the wavy LED will flash white. To resume use, simply turn the main switch off and turn it back on.
Q.Can I adjust the temperature?
A.The temperature will be controlled to keep the hair surface below around 50°C when the Sensing Program is on "SCALP" and below around 60°C when it's on "MOIST."
Q.The sensing mode is unresponsive.
A.It's designed to sense the ambient temperature and select a program to match, so try making it blow into the air instead of onto your hair. Please contact MTG customer support if it doesn't switch between hot and cool air even when it's in sensing mode.
Q.Can I store it with the power cord wrapped around it?
A.Doing so could break the wiring, so please use the cord band that came with it.
Q.Can I use the product on artificial hair extensions/wigs?
A.
[Artificial hair extensions]
Please check with the hair extension salon.
[Wigs]
Do not use it on wigs, as the heat may degrade or deform them.
